About Agrocares
Our applications add value to your services. In combination with our in-house developed monitoring tools they provide the world’s farming community with on-the-spot, fast, integrable and reliable data and recommendations. Depending on the app(s) you are using, you pay an annual license fee.
Read more about Agrocares
Privacy Policy
This privacy policy sets out how AgroCares, a trade name of SoilCares Holding B.V., or its affiliates (together “AgroCares”), uses and protects any information relating to you that AgroCares collects. AgroCares is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using AgroCares’ website, webshop, mobile applications, portals or when you purchase its services and/or products and/or enter in a partnership with AgroCares, then you can be assured that your personal data will only be used in accordance with this privacy policy. AgroCares may change this policy from time to time. We advise you to regularly check this policy to be informed of any changes and to ensure that you are happy with any changes.
Version date: September 2018
What we collect
We may collect the following information:
- name and job title
- company details
- contact information, including address, phone number and email address
- date of birth
- gender
- location
- written communications between you and us
- account information, such as user name, password, account activity language preference
- information regarding performed analyses, such as its results, location and our associated advice
- information with regard to your purchases of products and services, such as order dates, characteristics and numbers, license key numbers and product characteristics and serial numbers
- information relating to your warranty claims, repairs and complaints
- demographic information such as zip code, preferences and interests
- IP- and MAC addresses, information about your behavior on our webshop, portal or application (e.g. what sections you visit, the time and length of your visit and what you click on)
- your preferences for receiving our newsletters and commercial offers.
What we do with the information we gather
We only process your information for predetermined and legitimate purposes. Also, we only process your personal data when one of the legal bases under the General Data Protection Regulation applies. Some of the information that we acquire about you, is necessary for us to meet our contractual obligations in relation to you. For example, we need your personal information and address in order to deliver your purchased products. Find an overview of our purposes and the relevant legal bases below:
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Purposes |
Legal bases |
|
Customer/partner administration |
Performance of a contract, legitimate interest |
|
To provide our services, including access and use of the webshop, portals and apps |
Performance of a contract, legitimate interest |
|
To provide our products, including shipping |
Performance of a contract, legitimate interest |
|
To communicate with you and to provide you help/support, including repairs |
Performance of a contract, legitimate interest |
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To improve our products and services or to develop new products and services |
Consent, legitimate interest |
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To send you promotional emails about new products, special offers or other information which we think you may find interesting |
Consent, legitimate interest |
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To contact you for market research purposes |
Consent, legitimate interest |
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To customize the website to your interests and to show you personalized advertisements |
Consent, legitimate interest |
When we process your personal data on the basis of our legitimate interest, this includes our interest:
- to ensure network- and information security
- to provide you with a website that is high quality and has full functionality, including personalized content
- to contact you in connection to answer your posed questions
- of commercialization of AgroCares and the acquisitions of commercial information, including user experiences.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. For instance, we only store your password in encrypted form.
How we use cookies
We use cookies on our websites. To learn more about the cookies that we use, please find our cookie policy here .
Links to other websites
Our webshop, mobile applications and portals may contain links to enable you to visit websites of third parties. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question.
Sharing of information AgroCares may share your information with the following parties:
- its (professional) service providers, such its hosting providers and the EU VAT Information Exchange System to validate the VAT-IDs of customers
- its (commercial) partners with whom you may have entered into a contract, that may be providing services to you, that may be facilitating the provision of its products and/or services and/or that may be performing marketing activities for its products and/or services
- its affiliated companies
- any third parties to with whom you choose to share your information by means of the sharing functionality in our apps, this includes any third party vendors
- its advisors (such as lawyers, auditors and accountants)
- any courts, governmental bodies/authorities if mandated due to legal or regulatory requirements.
Global Collect Services B.V. is one of the parties that we may share your personal data with for the purpose of payment processing, in which case both AgroCares and Global Collect Services B.V. shall be data controllers. To learn more about this please find the specific ‘Global Collect Services Privacy Policy’ here.
Access to your information will be limited to those persons in our organization that require access for the performance of their tasks.
International data transfer We may transfer your information outside the European Union to countries that, according to the European Commission, do not provide an adequate level of protection. For example to our non-EU affiliate. We will make sure that suitable safeguards are put in place for such transfers. In case of our non-EU affiliate we have put in place standard contractual clauses. We will use our best endeavours to make sure that any transfers by us to non-adequate countries satisfy the requirements under the General Data Protection Regulation.
Retention We keep your information as long as it is required for the purposes for which it was initially collected, which may vary depending on the type of personal data collected and its purposes.
Controlling your personal information
If we process your personal information, you may:
- ask to gain access to your personal information
- ask for rectification or erasure of your personal information
- ask for restriction of the processing of your personal information
- object to our processing of your personal information
- execute your right to data portability
- lodge a complaint with your local supervisory authority
- withdraw your consent at any time.
You may contact us by emailing us at
info@agrocares.com
with your request.